To place an order, the only way to get all the details correct is to give us a phone call at (541) 389-3980. We much prefer to talk to you on the phone than via e-mail. Our mailing address is Nomadics Tipi Makers, 17671 Snow Creek Road, Bend, OR 97701. Faxes can be sent to 541-389-3980 during business hours. We enjoy the personal connection with each person and will always take the time to answer any questions you might have. We just ask you not to ponder design decisions while on the phone with us, please do this before or after the conversation. Deutschsprachige Tipi-Freunde können sich hier auf deutsch informieren.
We usually ship unpainted tipi orders within 14 days, although that time may become slightly longer during our busy months. Painted tipis may take three to six weeks to be shipped, depending on when you order. Our busiest months are March - June. To avoid a wait, please order as soon as you can! This helps us out, too. Orders must be fully paid before we ship, but you can place the order and then come back with your decision on your artwork a bit later. This places you in line in our painting schedule. As payment, we accept credit cards, cashiers check, money order or a wire transfer to our account. We give volume discount on orders of two tipis or more if you pay via wire transfer to our bank account.
Tipis are shipped via UPS Ground within the United States and Canada. Tipi poles are shipped seperately via freight truck (Please! Be available to receive your packages and poles when they arrive - you will be charged if they are returned to us as undeliverable). We also ship our tipis all over the world. International orders ship via Fedex Economy to your address. For more information please visit our page Teepees Worldwide, or Teepees Down Under for Australia and New Zealand.
We invite all our international customers to e-mail Nicole, although sometimes it might take a little time for us to get back to you with an answer when you inquire via e-mail. Nicole speaks fluent English, German and Spanish as well as some French, Portuguese and Italian. Our e-mail is firstname.lastname@example.org. Please always include a phone number when you write us. For immediate assistance, please call the shop at 1-541-389-3980, Mon-Fri 9:00 am - 4:00 pm Pacific Time. All customers from the USA, please do not e-mail us if you can call instead. It is more efficient, more personal and you'll get your answers much more quickly. Thank you.